Jamku Portal Privacy Policy

This Privacy Policy (“Policy”) outlines Madrecha Solutions Private Limited's (“Jamku Portal”, “we” or “us”) practice in relation to the storage, use, processing, and disclosure of personal data that you have chosen to share with us when you access & use our service or our website (portal.jamku.app) or “Jamku Portal” (collectively, the “Platform"), or personal data that we may have access to in relation to your use of the Services.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

At Jamku Portal, we are committed to protecting your personal data and respecting your privacy. The following terms of the policy will help you to understand our practices regarding your personal data and how we treat it. This policy sets out the basis on which any personal data we collect from you, we collect about you, or that you provide to us, will be processed by us.

Words in the policy shall have the same meaning ascribed to them in the Terms and Conditions (“Terms”). Please read this policy in consonance with the Terms .

1. Information You Give Us: Personal data, or personal information associated with your identity like your name, your business name, mobile number, email id, address.
2. Information You Share with Us: Your preference which you share with us by way of answering questions during signup or later or by participating in surveys. If you communicate with us through any paper or electronic form, we may collect your name, email address, mailing address, phone number, or any other personal information you choose to provide to us.
3. Automatic Information: Network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider. Computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting. The location of your device or computer. Occurrences of technical errors, diagnostic reports, your settings preferences, API calls, and other logs. Page response time, API response time, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs). Identifiers and information contained in cookies.
4. Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources.

We use third party services for providing and improving the Service. They may collect information used to identify you. Here are the links to privacy policy of these third party service:

• Google
• Google Firebase
• AWS
• MongoDB
• Freshworks
• Whatsapp
• Razorpay

After registration, you may create, upload or transmit data, files, documents, videos, images or information as part of your use of the Service on the Platform (collectivly called as "User Content"). User Content and any information contained in the User Content, including personal information you may have included, is not classified as Personal Information under this Privacy Policy. We do not own, control or direct the use of any of the User Content. The User is the owner of all User Content and is responsible for complying with all laws and regulations. User content is stored and transferred (when user interacts with the service) in encrypted format. You have full control and ownership of the information included in the User Content.

We use your personal information to operate, provide, and improve Service. Our purpose for using personal information include:

• Provide Service: Deliver Service and process transactions, including registrations, subscriptions, purchases, and payments.
• Measure, Support, and Improve: Measure use of, analyze performance of, fix errors in, provide support for, improve, and develop our service.
• Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information.
• Recommendations and Personalization: Recommend that might be of interest to you, identify your preferences, and personalize your experience.
• Communicate with You: Communicate with you in relation to our service via different channels (e.g., by phone, email, SMS, WhatsApp) and to respond to your requests.
• Fraud and Abuse Prevention : Prevent and detect fraud and abuse in order to protect the security of our users, Jamku Portal, and others.
• Purposes for Which We Seek Your Consent : We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

Information about our users is an important part of our business and we are not in the business of selling our users' personal information to others. We share personal information only as described below.

• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third party service providers have access to personal information needed to perform their functions, but may not use it for any other purposes. Further, they must process that information in accordance with this Privacy Notice and as permitted by applicable data protection law.
• Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of Jamku Portal, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
• Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the individual consents otherwise).
• At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

The data which is collected by us is stored in India, unless otherwise specified while collecting the data.

In the unfortunate event of a data breach, we are committed to promptly informing you about any unauthorized access, disclosure, or loss of personal information within 48 hours of becoming aware of the breach. Your privacy and the security of your data are of paramount importance to us, and we take every measure to safeguard your information.

In the event of a data breach, our notification will include:

1. Nature of Breach We will provide details regarding the nature of the breach, including how it occurred and what information may have been compromised.
2. Potentially Affected Data We will outline the type of data that may have been accessed or compromised during the breach, such as personal information, financial data, or any other sensitive information.
3. Steps Taken We will inform you of the immediate steps we have taken to mitigate the breach and prevent any further unauthorized access.
4. Recommendations for Users We will provide guidance on what steps you can take to protect yourself, such as changing passwords, monitoring accounts, or any other relevant actions.
5. Contact Information We will provide contact information for our Data Protection Officer or designated representative who can address any questions or concerns you may have regarding the breach.
6. Regulatory Obligations We will comply with all applicable laws and regulations regarding data breach notifications, including any requirements for reporting the breach to regulatory authorities or law enforcement agencies.

Please rest assured that we will make every effort to minimize any potential impact of a data breach and to keep you informed throughout the process. Your trust and confidence in our commitment to your privacy are of utmost importance to us.

These Services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we take steps to remove this from our service. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Cookies are small data files which are sent to your browser from the Platform and are stored on your computer or device (hard drive). We use cookies, pixels, and other similar technologies (collectively, “cookies”) to distinguish you from other users of the Services and to remember your preferences. This helps us to provide you with a good experience when you use our Services and also allows us to improve the Services.

Web browsers and devices can be configured to notify when you receive a cookie or prevent cookies from being sent. If you choose to refuse our cookies, you may not be able to use this Service. We do not control the use of cookies by third parties.

All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We are committed to ensuring that your data is deleted from our systems in a timely and secure manner, as described below:

1. Manual Deletion:
   If you delete data manually from within the software (e.g., by deleting a record or entity), all related data is permanently removed from our servers immediately. Our backups are retained for a maximum of 7 days. After this period, the deleted data will also be permanently erased from our backups.
2. Automatic Deletion:
   Trial Accounts: If you create a trial account and do not subscribe to a license, we will send two email reminders before permanently deleting all data associated with your account. This deletion occurs 15 days after the trial period expires.
   Licensed Accounts: If you have a licensed account and the subscription expires, we will send two email reminders before permanently deleting your data. This deletion occurs 30 days after the license expiry.

We keep our policy under regular review and may amend this policy from time to time. These changes will be posted on this page and, where appropriate, notified to you by appropriate means. The continuing use of our service will mean that you accept your ammended privacy policy.

You may contact us at priya@madrecha.com with any enquiry relating to this policy or an enquiry relating to your personal information (including reviewing or updating). You can also do so by writing to our Grievance Officer, established in accordance with the Information Technology Act of India and rules made thereunder, at the address provided below:

Ground Floor, 92, Mahatma Phule Naka, Thane West, MH, India
Priya Madrecha (99871 06585) priya@madrecha.com